Terms of Use and Service Terms

1. Operator and application

This website and HAIBEK services are operated by 2002661 Alberta Ltd., operating as HAIBEK, an Alberta corporation. “HAIBEK,” “we,” “us” and “our” refer to that corporation. We provide bookkeeping and related operational financial support primarily to small trades businesses in Canada.

These Terms govern use of this website and set out the general basis for engaging HAIBEK. By using the website, you agree to the website-use provisions. When purchasing setup through checkout, you agree to the applicable setup and onboarding provisions. You must have authority to act for any business you represent. Specific service scope, recurring fees and billing arrangements are confirmed separately in writing during onboarding. If a signed or otherwise expressly accepted service agreement conflicts with these Terms, that agreement governs the agreed services, subject to applicable law.

2. Services and professional boundaries

Essentials, Clarity and Command describe intended starting service tiers. Services may include bookkeeping, reconciliation, reporting and related financial administration. Optional add-ons, payroll and catch-up bookkeeping are provided only where separately agreed. A tier’s payroll oversight feature does not itself include the separate payroll processing add-on.

GST/HST filing support, payroll-related work, tax coordination and CRA representative activities are provided only within the agreed scope and with necessary authorization. Tax planning coordination means working with your accountant or other appropriate adviser; it does not promise independent professional tax advice. HAIBEK does not offer legal or investment advice, audits, assurance engagements or other regulated professional services through these website descriptions. Obtain qualified professional advice where your circumstances require it.

3. Published pricing and custom scope

Published prices are in Canadian dollars and exclude applicable taxes unless stated otherwise. Tier pricing is based on a standard small-business operating profile. Your website selection identifies your intended starting service, rather than a final determination of the service tier or monthly price.

Service scope and final monthly pricing are confirmed during onboarding. They may take into account transaction volume and complexity, number of bank and credit accounts, payroll and employee count, number of business entities or operating divisions, sales channels and payment processors, reporting requirements, the overall condition and complexity of financial records, and other circumstances that materially change the amount or complexity of work required.

Final pricing may be higher or lower than the published tier price where actual scope materially differs from the standard profile. Businesses requiring materially different processing, reconciliation, reporting or support may require custom pricing. There is no automatic pricing formula. We will confirm the proposed scope and fees with you before establishing the recurring arrangement or performing separately chargeable work.

4. Setup payment and onboarding

Website checkout charges only the one-time setup fee of $399.99 plus the tax shown at checkout. It does not create a recurring monthly subscription or charge the published monthly tier price. The original tier selection is retained as your intended starting tier.

Successful setup payment means you have entered HAIBEK onboarding. During onboarding, we confirm the final tier, recurring monthly price, service scope, applicable add-ons, optional payroll, catch-up requirements and other agreed adjustments. The recurring subscription or invoice arrangement is established separately after onboarding and your agreement to its terms.

The setup fee covers onboarding and setup. Catch-up bookkeeping and additional services are scoped separately. If you wish to cancel during onboarding or cannot agree on a service scope, contact us promptly to discuss the work performed and any applicable refund. Refund eligibility is governed by the written agreement and applicable law.

5. Recurring fees, add-ons and catch-up work

Recurring fees, billing frequency, payment due dates and payment authorization are confirmed in the recurring arrangement. You are responsible for paying agreed fees and applicable taxes when due. Any add-ons, payroll services or catch-up work carry separately agreed fees unless expressly included in the confirmed scope. Published add-on prices do not authorize us to charge for work you have not agreed to purchase.

Catch-up bookkeeping brings outstanding periods current. We confirm its scope, price and the start of ongoing monthly services during onboarding. We distinguish catch-up work from recurring services so the agreed charges correspond to the work and periods covered.

If your needs materially change, we will discuss any proposed scope or pricing adjustment and obtain agreement before applying it. Purchasing setup does not authorize an unconfirmed recurring charge. Third-party software or provider fees are included only if the written scope expressly says so.

6. Client responsibilities

You are responsible for providing complete, accurate and timely records, instructions and approvals, identifying relevant accounts and entities, and informing us of changes that affect the work. You must have authority to share the records and personal information you provide, including employee, customer and supplier information, and provide any required notices and consents.

You remain responsible for your business decisions, record-keeping obligations, reviewing reports and filings, and ensuring funds and approvals are available for payments, payroll and remittances. Tell us promptly about errors or missing information. Our ability to meet filing or payroll deadlines depends on receiving the necessary records, approvals, authorizations and funds in time. We will communicate material issues that affect agreed work.

You should retain appropriate copies of your business records. HAIBEK’s services do not transfer your business’s legal or tax obligations to HAIBEK or replace advice from your accountant, lawyer or other professional adviser.

7. Authorization and third-party systems

Where access is needed, you must provide appropriate delegated or authorized access to relevant accounting, payroll, banking or government systems where available. We do not routinely require you to share your individual passwords. CRA activities require appropriate representative authorization and remain limited to the authority and services agreed.

Third-party systems, including accounting, payment, scheduling and communication services, operate under their own terms and may have fees, availability limits or processing delays. We cannot guarantee their uninterrupted operation. We will use reasonable care in our own services and communicate material disruptions affecting the work. Do not submit passwords or sensitive financial or payroll records through the general website inquiry form.

8. Cancellation and termination

Recurring services are month to month, with one month’s written notice to terminate unless the written service agreement specifies otherwise. Give notice through your established HAIBEK service contact; if you do not yet have one, use the website contact form. Confirm the effective end date, outstanding work and any handover arrangements with us.

Ending recurring services does not cancel fees properly owing for agreed work already performed or services during the applicable notice period. Treatment of prepaid amounts, setup work and separately agreed projects is governed by the written agreement and applicable law.

We may suspend or end services where continued work would be unlawful, required access or information is unavailable, or agreed payment obligations are not met. Where reasonably practicable, we will give notice and an opportunity to resolve the issue and coordinate outstanding work or handover. We will not assume responsibility for future work or filings after the agreed end of services. Record retention and privacy obligations continue where applicable after termination.

9. Acceptable website use

Use the website lawfully and provide accurate information. Do not impersonate others, submit information you are not authorized to share, attempt unauthorized access, interfere with site operation, introduce malicious code, or use forms to send spam or abusive content. We may restrict misuse of the website.

Website descriptions and examples are general information, not advice tailored to your business. Although we aim to keep content accurate, website content may contain errors or become outdated. We will clarify applicable scope and pricing before establishing services; a website correction does not itself change an already agreed service price.

10. Intellectual property and your records

HAIBEK branding, website content and materials are owned by HAIBEK or its licensors and protected by applicable intellectual property laws. You may view the website and use materials supplied to you for their intended business purpose. Do not copy or distribute HAIBEK materials for commercial exploitation without permission, except as permitted by law or an express agreement.

Your business records remain yours. Providing them to HAIBEK authorizes their use to perform agreed services and meet applicable obligations; it does not transfer ownership to us. Ownership and permitted use of any custom deliverables, templates or tools are addressed in the service agreement where relevant.

11. Privacy and communications

Our Privacy Policy explains how we handle personal information on the website and in client services, including service providers, processing outside Canada, retention and privacy requests. Service and onboarding communications are distinct from optional promotional messages. Privacy questions may be sent to privacy@haibek.ca.

12. Disclaimers and responsibility for losses

We will use reasonable care in performing agreed services. We do not guarantee a particular tax outcome, profit, financing result or business performance. Bookkeeping relies on the information, access and approvals supplied and does not provide audit or assurance verification. Reports may need correction where underlying records change or are incomplete.

To the extent permitted by applicable law, HAIBEK is not responsible for indirect or consequential losses, including lost business opportunities or anticipated profits, arising from website use or services. HAIBEK is not responsible for losses to the extent caused by inaccurate or late client information, client decisions, lack of required authority or funds, or third-party failures outside our reasonable control. This does not excuse our own failure to exercise reasonable care.

Nothing in these Terms excludes liability for fraud, wilful misconduct or gross negligence, or limits rights, remedies or obligations that cannot lawfully be excluded. Any further allocation of liability for a particular engagement must be expressly agreed in its service agreement.

13. Governing law and resolving concerns

These Terms are governed by the laws of Alberta and the applicable federal laws of Canada, subject to any mandatory laws that apply to you. Courts in Alberta have jurisdiction over disputes arising from these Terms, without restricting rights to another forum that applicable law requires. Contact us first so we can try to resolve a concern directly; this does not limit your legal remedies.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Nothing here requires you to waive a statutory right that cannot be waived.

14. Changes and contact

We may update these Terms and will post the revised version with an updated date. Updates apply to future website use and new purchases. Changes to existing agreed service scope, fees or material commercial terms require appropriate notice and agreement; posting new Terms alone does not authorize a new charge.

For service or website questions, contact 2002661 Alberta Ltd., operating as HAIBEK, through the website contact form or your established service contact. For privacy requests, use privacy@haibek.ca.